FAQ's

SHIPPING

We ship anywhere in Canada at a flat rate of $8 per order. Shipping is free for orders placed over $100. Orders paid will be fulfilled within 3 days, and orders will be delivered within 2-7 days following fulfillment.
If you need to change your shipping address once you've already placed your order please email hello@birdiefit.com with your full name, email address, order number and new address. 


RETURNS

Online purchases made through birdiefit.com are valid for exchange or refund within 14 days from the ship date. Return shipping is at the cost to the customer. Please email hey@birdiefit.com with your full name, email address, order number if you'd like to process a return. 

CUSTOMER SUPPORT

Please feel free to reach out to us with any customer service needs at hey@birdiefit.com and be sure to include your order confirmation number and your full name so that we can do our best to help you straight away!